FAQs
Frequently Asked Questions (FAQs)
1. What products do you sell?
We specialize in high-quality automotive parts, including:
- Fuel Filters
- Oil Filters
- Crankcase Components
- Air Filters
- Spark Plugs
Our products are designed to keep your vehicle running smoothly and efficiently.
2. What brands do you sell?
We sell 100% genuine parts from the following reputable brands:
- Mopar
- Fleetguard
- FASS
- Caterpillar
- Motorcraft
We are an independent U.S.-based retailer. Every part we sell is authentic — never aftermarket sold as OEM, and never counterfeit.
3. How can I place an order?
You can easily place an order on our website by browsing through our product categories, selecting the items you need, and proceeding to checkout. Alternatively, you can call us at (631) 920-0371 to place an order over the phone.
4. Do you ship internationally?
At this time, we ship within the United States only.
5. How long will it take to receive my order?
Orders are typically processed and shipped within 1–2 business days. Estimated delivery is 2–4 business days after shipment, depending on your location. You will receive a tracking number once your order has been shipped.
6. Do you charge a shipping fee?
No — shipping is FREE on all orders within the United States. There are no hidden fees at checkout.
7. Can I return or exchange a product?
Yes, we accept returns on most products within 30 days, provided they are unused, uninstalled, and in their original condition and packaging. Please contact our customer support team at support@carcoreparts.com or call (631) 920-0371 for assistance. See our Refund Policy for full details.
8. What payment methods do you accept?
- Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Google Pay
- Shop Pay
- Other secure online payment options
All transactions are processed through a secure, SSL-protected payment gateway to ensure your information is protected.
9. How can I track my order?
Once your order is shipped, you will receive an email containing your tracking number and a link to track your shipment. You can also log into your account on our website to view order details and tracking information.
10. Do you offer customer support?
Yes! Reach our support team by email at support@carcoreparts.com or call (631) 920-0371. Our customer support hours are Monday–Friday, 9:00 AM – 5:00 PM (Eastern Time). We respond to emails within 1 business day.
11. How can I verify that I'm buying original parts?
Every part we sell is 100% genuine. To verify authenticity, check for official brand logos and part numbers on the packaging when your order arrives. If you ever have a question about a part you received, contact us and we'll make it right.
Contact Information
Company: Car Core Parts (operated by Car Core Parts LLC)
Address: 38 Otis Street, Unit D, West Babylon, New York 11704, United States
Email: support@carcoreparts.com
Phone: +1 631-920-0371
Preferred contact method: Email
